Norman is an accomplished Operations Manager with over 10 years of expertise, including managing airport terminal operations at Changi Airport Group. Currently, he oversees multi-store operations, manpower management, and business development at Birds of Paradise Gelato Boutique. Norman brings a strong operational leadership background combined with hands-on experience in the specialty food retail sector. In addition to his professional career, he has invested 5 years mentoring undergraduates, polytechnic, and ITE students, guiding them to successfully transition from education to their life journeys. His unique blend of corporate and entrepreneurial experience enriches his mentorship and operational strategies.